Aged Care Solutions Group – Privacy Policy
Last updated: 23 September 2026
Aged Care Solutions Group (“ACS”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with Aged Care Solutions Group, including through our website, online courses, enquiries, consultations, resources and services.
This policy applies to the ACS website at agedcare.solutions, the ACS learning portal at learn.agedcare.solutions, and services provided by Aged Care Solutions Group.
1. Who We Are
Aged Care Solutions Group provides education, information, planning tools and aged care guidance to older Australians, their families and carers.
Aged Care Solutions Group is a trading name of Deramore Draper Investments Pty Ltd ATF Nielsen Family Trust.
Questions about this Privacy Policy or the way we handle personal information can be directed to:
Aged Care Solutions Group
Email: info@agedcare.solutions
2. Personal Information We May Collect
Depending on how you interact with us, we may collect information such as:
your name;
email address;
telephone number;
billing and transaction information;
course enrolment and account information;
course progress and participation information;
information provided through enquiry, contact or consultation forms;
correspondence and communications with ACS;
feedback, survey responses and testimonials;
information you choose to provide about your aged care circumstances; and
technical information associated with use of our websites and online services, such as device, browser, IP address and website usage information.
We only seek to collect information reasonably necessary for our activities and services.
3. Health and Other Sensitive Information
Because ACS operates in the aged care sector, you may choose to provide information concerning health, care needs, disability or other personal circumstances when requesting guidance or services.
Some of this information may constitute sensitive information under Australian privacy law.
Where applicable, we will only collect sensitive information where permitted by law, including where you have consented to its collection or where another legal basis applies.
Please do not provide sensitive personal information through general website or course forms unless it is reasonably necessary for the service or assistance you are requesting.
4. How We Collect Personal Information
We may collect personal information when you:
visit or use our website;
create a course account;
enrol in or purchase a course;
download or request a resource;
use an online form;
contact ACS by email or telephone;
book or participate in a consultation;
purchase or enquire about an ACS service;
complete a survey or provide feedback;
subscribe to communications from ACS; or
otherwise communicate with us.
We generally collect personal information directly from you.
In some circumstances, information may be provided by a family member, representative, referral partner or another person assisting with an aged care matter.
5. Course and Learning Information
ACS uses Thinkific to deliver its online learning programs.
When you enrol in or use an ACS online course, information such as your name, email address, enrolment details, purchases and course activity may be processed through the Thinkific platform.
This enables us to provide course access, monitor course operation, provide learner support and administer your enrolment.
6. Payment Information
Payments for courses and other ACS services may be processed by third-party payment providers.
ACS generally does not need to directly hold complete credit or debit card details used to process online payments.
Payment providers may collect and process information in accordance with their own privacy policies and legal obligations.
7. How We Use Personal Information
We may use personal information to:
provide access to ACS courses and resources;
deliver services you have requested;
respond to enquiries;
administer course enrolments and accounts;
process and maintain records of purchases;
provide customer and learner support;
communicate important information about a course or service;
arrange consultations or other ACS services;
improve our courses, resources, website and services;
maintain business and administrative records;
manage complaints or disputes;
protect our systems and intellectual property;
comply with legal and regulatory obligations; and
send marketing or educational communications where permitted.
We will not sell your personal information to third parties.
8. Marketing Communications
Where permitted by law, ACS may send you information about educational resources, course updates, aged care information or ACS services that may be relevant to you.
You may unsubscribe from marketing emails at any time by using the unsubscribe facility provided in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending communications reasonably necessary to administer a course, purchase or service you are using.
9. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to organisations that help us operate our business and deliver our services.
These may include:
our online course platform;
website and hosting providers;
payment processors;
email and communications providers;
information technology and cloud service providers;
professional advisers such as accountants, lawyers and consultants; and
government authorities or other parties where disclosure is required or authorised by law.
Where ACS provides personalised services, information may also be shared with another party where you have requested or authorised us to do so.
10. Overseas Processing and Storage
Some technology and service providers used by ACS may store or process personal information using infrastructure located outside Australia.
This may include providers used for online learning, website hosting, cloud services, email, analytics or payment processing.
Where required by applicable privacy law, ACS will take reasonable steps in relation to the handling of personal information by overseas recipients.
Because service providers and their infrastructure can change, specific overseas locations may also change over time.
11. Website Analytics and Cookies
ACS websites and third-party platforms used by ACS may use cookies and similar technologies.
These technologies may be used to:
operate website functionality;
remember preferences;
understand how visitors use our websites;
measure website and marketing performance;
improve user experience; and
maintain security.
You may be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.
12. How We Hold and Protect Personal Information
Personal information may be stored electronically using ACS systems and reputable third-party technology providers.
We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Accessing or Correcting Your Information
You may request access to personal information ACS holds about you or ask us to correct information you believe is inaccurate, incomplete or out of date.
Requests can be sent to:
We may need to verify your identity before providing access or making a correction.
There may be circumstances in which access can lawfully be limited or refused. Where required, we will explain the reason.
14. Retention of Personal Information
ACS retains personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services and maintain appropriate business records, or as required by law.
Where personal information is no longer required and there is no legal requirement to retain it, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
15. Privacy of Other People
If you provide ACS with personal information about another person—for example, a parent, spouse or family member—you should ensure that you are authorised to provide that information and that doing so is appropriate.
This is particularly important where the information concerns another person's health, finances or care needs.
16. Privacy Complaints
If you have a concern about how ACS has handled your personal information, please contact us in the first instance at:
Please provide sufficient information for us to understand and investigate your concern.
We will consider the complaint and aim to respond within a reasonable period.
Where applicable, if you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
The OAIC notes that privacy complaints would generally first be made to the organisation and it should normally be given a reasonable period—usually 30 days—to respond. (OAIC)
17. Third-Party Websites
Our websites and course materials may contain links to government agencies, aged care providers or other third-party websites.
ACS is not responsible for the privacy practices of those third parties. You should review the privacy policies of external websites or services where appropriate.
18. Changes to This Privacy Policy
We may update this Privacy Policy where our services, technology, information-handling practices or legal obligations change.
The current version will be published on our website or learning platform and will display the date it was last updated.
19. Contact Us
For privacy questions, requests for access or correction, or privacy complaints:
Aged Care Solutions Group
Email: info@agedcare.solutions